Terms and conditions

1. Legal Status

1.1 License Number

The operator holds a license number ALSI-202412042-FI2 as stated in current documents for CashLounge, which references the Anjouan license. Prior reviews may list an outdated Curaçao license OGL/2024/112/0974. Users are encouraged to verify the license directly on the website's footer or through the regulator's registry prior to making a deposit.

1.2 Issuing Authority

The issuing authority for the license is the Anjouan Offshore Finance Authority / Anjouan Gaming Board, located in the Autonomous Island of Anjouan, Union of the Comoros.

1.3 Jurisdiction

The casino operates under an offshore jurisdiction in Anjouan, Union of the Comoros. It is important to note that this license is not equivalent to that of the UK Gambling Commission.

1.4 Allowed to Operate in United Kingdom

The operator is not authorized to operate in the United Kingdom. UK residents are explicitly indicated as prohibited users, and the operator does not possess a license from the UK Gambling Commission. Individuals in the UK should not register, deposit, or attempt to bypass geographical restrictions.

2. Registration and Login Process

2.1 Step-by-Step Process

1. Access the official domain permissible in your country.
2. Click on "Register" or "Sign Up."
3. Provide a valid email address, password, currency, and personal details.
4. Confirm the email address.
5. Undergo identity verification, if required, prior to withdrawal.

2.2 Is KYC/ID Verification Required

Yes, Know Your Customer (KYC) verification may be requested by the operator or risk department, including personal identification and proof of payment method. Further verification may include phone calls or WhatsApp OTP before withdrawal.

2.3 Time to Activate Account

Email confirmation typically activates the account immediately. The exact duration for KYC verification and withdrawals may not be publicly specified. Registration for users in the UK is not permitted.

2.4 Terms of Registrations

The minimum age for registration is 18 years or the legal age of majority in the user's country. Each individual may only hold one personal, non-transferable account, which cannot be sold, transferred, or assigned to third parties. Restricted countries include the UK, USA, Austria, France, Germany, Netherlands, Spain, and the Union of the Comoros, with the complete list detailed in current Terms and Conditions.

3. Games and Software Providers

3.1 Top Games

Notable games may include Bank Maker (Mancala), Gates of Olympus, Le Bandit, Battle Loot: Hold and Win, The King of Social Media (Betsoft), The Slotfather: Book of Wins (Betsoft), and Wild Wild Bet (Mascot). Availability is contingent on licensing and geographical location.

3.2 Software Providers

Verified software providers include Mancala Gaming, Betsoft, and Mascot Gaming. Verification of other suppliers requires confirmation via the current CashLounge lobby. The presence of UKGC, MGA, or ANJ licenses for separate providers does not permit the acceptance of players from the UK.

3.3 Total Game Count

Sources report more than 10,000 games, with some citing over 12,000; however, this figure is unverified and may vary by geographical location.

3.4 Game Categories

The game categories available may include slots, jackpot/hold-and-win slots, live casino, table games, instant/crash-style games, and sportsbook offerings. Specific availability for the UK is absent due to the restriction on that territory.

4. Bonuses and Promotions

4.1 Welcome Bonus

The primary bonus package outlined in recent reviews includes up to £3,000 plus 350 free spins across the first three deposits. Variations include:

• Platinum: 125% up to £500 + 100 FS, 150% up to £1,000 + 50 FS, and 175% up to £1,500 + 100 FS.
• Diamond: 200% up to £500 + 75 FS, 175% up to £1,000 + 125 FS, and 150% up to £1,500 + 150 FS.

4.2 Welcome Offers Specific to United Kingdom

The promotional offers are not available to residents in the UK, which is categorized as a restricted country. Users should not employ VPNs or alternative methods to circumvent restrictions.

4.3 Process of Activation for Welcome Bonus

To activate the welcome bonus, typically, users must register, select a bonus tier in the Bonuses or cashout section, make a qualifying deposit, and accept the bonus. Some promotions may not require a bonus code, which should be verified on the specific offer page prior to payment.

4.4 Wagering Requirements

For welcome match bonuses, wagering is set at 35× the total deposit plus bonus (D+B). Free spin winnings are subject to a 40× wagering requirement. Slots typically count 100% towards wagering, and specific game rules and exceptions should be checked in the current Terms and Conditions.

4.5 Time Limits

One review specifies that welcome bonuses have a 10-day expiry, whereas alternative offerings may specify a 1-day non-sticky term. These time limits are not universally applicable and are specific to the terms displayed prior to the deposit.

4.6 Recurring Promotions

Reload bonuses and various sports welcome packages are mentioned, but a unified calendar of regular promotions is not available in verified sources.

4.7 Cashback Offers

No confirmed permanent cashback offers with percentage rates, accrual periods, or activation methods have been verified.

4.8 Reload Bonuses

Mentioned reload bonuses specify 30× wagering, with a minimum deposit of £20 and a bet limit of £5 for a duration of 10 days; specific percentages, amounts, and applicable games have not been consistently confirmed.

4.9 Free Spins Bonuses

A no-deposit offer may include 20 free spins on Bank Maker from Mancala post-registration and email verification, each at a value of £0.10, totaling £2. Wagering is 40× on winnings, with a maximum cashout of £20 and a betting limit of £0.50 during the wagering period. Due to geographical restrictions, this offer is unavailable to users in the UK.

4.10 General Bonus Terms and Conditions

For match bonuses, the sticky format requires that deposits and bonuses are contributed together towards wagering. Standard bet limits are usually set at £5, with maximum winning caps of 5× the initial stake for some bonuses, and a limit of £100 on winnings from free spins. An exclusive code, CLSTREAM150, offers 150% up to £500 with 40× D+B and a maximum cashout of 10×, but this is not a UK offer and should be verified with the operator.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

No confirmed list of VIP levels, fixed rewards, or qualifying conditions has been provided. It has been reported that CashLounge does not offer loyalty bonuses.

5.2 How to Qualify

The formal criteria for qualification or the volume of bets or deposits are not available in the reviewed sources.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

The minimum deposit is generally reported as £20, with payment methods and limits varying by region and currency. A comprehensive verified list of cards, e-wallets, bank methods, and cryptocurrencies for the UK is unavailable as it is a restricted market.

6.2 Withdrawal Methods

Withdrawal requests may experience delays pending completion of KYC verification and Risk Department checks. Published terms indicate that deposits must be wagered at least three times prior to withdrawal, or fees may apply; the exact minimum/maximum withdrawal limits and processing times require verification in the cashier section and Terms and Conditions. Withdrawal services are not expected to be available for UK users.

7. Key Terms and Conditions

7.1 Bonus Terms

Welcome match bonuses carry a wagering requirement of 35× the combined deposit and bonus, while free spin winnings are 40×. The standard betting limit is typically set at £5 for deposit bonuses, with £0.50 specified for no-deposit free spins. Slots usually contribute 100% towards wagering, while other games may be excluded or contribute less. Certain promotional max wins may be limited to 5× the starting amount, and the exclusive CLSTREAM150 offer may set a maximum of 10×.

7.2 Deposit Limits

No universal daily, weekly, or monthly deposit limits have been confirmed. The minimum welcome offer deposit is reported as £20, while some Diamond variations specify €75.

7.3 Withdrawal Limits

For no-deposit free spins, the maximum cashout is £20. For deposit bonuses, the maximum win is commonly stated as up to 5× the initial deposit, with an exclusive offer suggesting a maximum of 10×. General cashout limits outside of bonuses remain unverified.

7.4 Account Restrictions

Each user is permitted only one account; account transfer, sales, or assignments are prohibited. Inactive account balances may be voided after 12 months. UK residents and users with a UK IP address are not permitted.

8. Security and Fair Play

8.1 SSL & Encryption Standards

Specific TLS/SSL versions, certification authority, and features such as Cloudflare, WAF, or DDoS protection have not been verified in the available sources. Users should ensure HTTPS is active before submitting documents and confirm domain authenticity.

8.2 Customer Support

Confirmable channels and expected response times are not provided in accessible sources. Proposals for support channels should be treated as speculative.

10. Responsible Gambling Features

10.1 Tools

Publicly available information regarding deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion options is unspecified. UK standards can only be applied to operators holding a UKGC license; CashLounge does not meet this requirement.

10.2 Links to Support Organizations

Relevant support organizations for players in the UK may include GamCare, GambleAware, Gamblers Anonymous UK, and NHS resources concerning gambling harm; the integration of these resources within CashLounge is not confirmed. SOS Joueurs is a French organization and not specific to UK support services.